Please enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Start Your Warranty/Return ClaimWe’re here to help resolve any issues with your product swiftly. Please fill out the form below to initiate your warranty or return claim. Fields marked with * are required. Serial Name the Warranty and returns claims are subject to Aqua Premium’s current Terms of Trade, which can be found on our website at https://aquapremium.com.au. Submission of this form does not constitute acceptance or approval of a claim. Customer Name *Contact Person *FirstLastPlease enter your full nameAddressAddress Line 1Address Line 2CityState / Province / RegionPostal CodeEmail *Enter your email address for claim correspondancePhone *In case we need to reach you quickly——————————————————————————————————————Product Details Product Name / Model *Enter the name or model of the productProduct Serial NumberLocated on the product or in the manualReason for Service / Warranty Claim *Briefly describe the issue and any troubleshooting steps you have already attemptedPurchase DetailsDate of Purchase *Proof of Purchase * Drag & Drop Files, Choose Files to Upload You can upload up to 5 files. Upload a clear photo or scanned image of your receipt or proof of purchase.Upload Picture of Production Date Stamp Drag & Drop Files, Choose Files to Upload Usually found on product label.Examples of Production Date Stamp Locations IMPORTANT PLEASE READ Electrical Products — Important Safety Notice Before proceeding…. If the device is electrical in nature please ensure that you have unplugged the device from your power outlet . If instructed by us, cut the power cord at the base of the electrical appliance and ensure that a picture is taken and uploaded, along with images of the Fault, and item. DO NOT REPLUG IN the power cord once cut from the device. Photograph of the Fault / Item Drag & Drop Files, Choose Files to Upload You can upload up to 4 files. Upload a clear photo showing the fault where possible. Please ensure the product make and model are visible.At this point you are free to throw the item away as a replacement will be sent with your next order. If a replacement is not available a credit will be processed with the paperwork emailed to you. Thank you for your cooperation, and we appreciate your patience as we work to resolve your issue. Submit
