Please enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.Start Your Warranty/Return ClaimWe’re here to help resolve any issues with your product swiftly. Please fill out the form below to initiate your warranty or return claim. Fields marked with * are required. Warranty and returns claims are subject to Aqua Premium’s current Terms of Trade, which can be found on our website at https://aquapremium.com.au. Submission of this form does not constitute acceptance or approval of a claim. Customer Name *Contact Person *FirstLastPlease enter your full nameAddressAddress Line 1Address Line 2CityState / Province / RegionPostal CodeEmail *Enter your email address for claim correspondancePhone *In case we need to reach you quickly——————————————————————————————————————Product Details Product Name / Model *Enter the name or model of the productProduct Serial NumberLocated on the product or in the manualReason for Service / Warranty Claim *Briefly describe the issue and any troubleshooting steps you have already attemptedPurchase DetailsDate of Purchase *Proof of Purchase * Drag & Drop Files, Choose Files to Upload You can upload up to 5 files. Upload a clear photo or scanned image of your receipt or proof of purchase.Upload Picture of Production Date Stamp Drag & Drop Files, Choose Files to Upload Usually found on product label.Examples of Production Date Stamp Locations IMPORTANT PLEASE READ Electrical Products — Important Safety Notice Before proceeding…. If the device is electrical in nature please ensure that you have unplugged the device from your power outlet . If instructed by us, cut the power cord at the base of the electrical appliance and ensure that a picture is taken and uploaded, along with images of the Fault, and item. DO NOT REPLUG IN the power cord once cut from the device. Number Purchase Phone Photograph of the Fault / Item Drag & Drop Files, Choose Files to Upload You can upload up to 4 files. Upload a clear photo showing the fault where possible. Please ensure the product make and model are visible.At this point you are free to throw the item away as a replacement will be sent with your next order. If a replacement is not available a credit will be processed with the paperwork emailed to you. Thank you for your cooperation, and we appreciate your patience as we work to resolve your issue. Submit
