Privacy Policy
Last updated: 17 September 2025
Aqua Premium (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose information when you visit or make a purchase from https://aquapremium.com.au
1. Information We Collect
We may collect the following types of information:
- Personal information you provide – including your name, email address, phone number, billing/shipping details, and payment information when placing orders or contacting us.
- Account details – if you create a wholesale account, we may store login details and preferences.
- Automatically collected information – IP address, browser type, operating system, referral source, pages viewed, and time/date of visits.
- Cookies & tracking data – we use cookies and similar technologies to improve your browsing experience, remember preferences, and run analytics/advertising.
We collect your public profile data only from your consent that you grant before initiating Social Login, from the social network used to login at our website. This data includes your first name, last name, email address, link to your social media profile, unique identifier, link to social profile avatar or the social profile avatar itself in the case of Facebook and Linkedin login. This data is used to create your user profile at our website. You can revoke this consent at any time from your profile page at our website or by sending us an email.
2. How We Use Your Information
Your information may be used to:
- Process and deliver your wholesale orders
- Communicate with you (order confirmations, customer support, newsletters if you opt in)
- Improve and personalise your website experience
- Conduct marketing and advertising through platforms like Mailchimp, Facebook, Instagram, TikTok, and Google
- Detect fraud, maintain security, and comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers – including payment processors, shipping companies, email providers, analytics, and marketing platforms
- Third-party partners – such as Mailchimp, Facebook, Instagram, TikTok, and Google to deliver targeted advertising and campaigns
- Legal requirements – if required by law or government request
- Business transfers – if Aqua Premium is involved in a merger, acquisition, or sale of assets
4. Cookies & Tracking
- We use cookies to recognise repeat visitors, remember preferences, and deliver personalised content.
- Third-party platforms (e.g. Google Analytics, Facebook Pixel) may use cookies for analytics and advertising.
- You can disable cookies in your browser, but some features of the site may not function properly.
5. Data Retention
We retain personal information for as long as necessary to provide services, comply with obligations, and resolve disputes. Once no longer required, we securely delete or anonymise it.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Request deletion (subject to legal obligations)
- Opt-out of marketing communications at any time
- Restrict or object to certain processing activities
To exercise these rights, contact us at chris@aquapremium.com.au
7. Security
We take reasonable steps to protect your personal information, including encryption (SSL), access controls, and secure data storage. However, no online system is 100% secure, and we cannot guarantee absolute protection.
8. Children’s Privacy
Our website and services are intended for wholesale customers and are not directed at children under 16. We do not knowingly collect information from minors.
9. International Users
If you access our site from outside Australia, please note your information may be transferred and stored overseas. We will take reasonable steps to ensure data is handled in compliance with applicable laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
11. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
Aqua Premium
Unit 3, 9 Bosci Road
Ingleburn, NSW 2565
Email: chris@aquapremium.com.au
If you are in Australia and are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).