Terms of Service

Aqua Premium
Website: aquapremium.com.au
Last updated: 7 August 2026

1. About These Terms

These Terms of Service (“Terms”) govern your access to and use of the Aqua Premium website at aquapremium.com.au (“Website”), including the purchase of aquarium products and other goods offered through the Website.

In these Terms, “Aqua Premium”, “we”, “us” and “our” refer to the business operating aquapremium.com.au. “You” and “your” refer to any person accessing or using the Website or purchasing products from us.

By accessing or using the Website, creating an account, or placing an order, you agree to these Terms.

If you do not agree to these Terms, you must not use the Website.

2. Eligibility and Use of the Website

You must use the Website only for lawful purposes and in accordance with these Terms.

You must not:

• Use the Website for any unlawful, fraudulent or unauthorised purpose;
• Interfere with, damage, disable or disrupt the Website or its security;
• Attempt to gain unauthorised access to the Website, another user’s account, our systems or any connected systems;
• Introduce viruses, malicious code or other harmful technology;
• Scrape, crawl, harvest or systematically extract Website content or data without our prior written permission;
• Impersonate another person or misrepresent your identity or authority; or
• Use the Website in a manner that infringes the rights of another person.

We may restrict or suspend access to the Website where reasonably necessary to protect our customers, systems, business or legal rights.

3. Customer Accounts and Login Details

Certain features of the Website may require you to create an account.

You are responsible for providing accurate and current information and for keeping your account details up to date.

Your account is personal to you. Sharing account access or login details with another person is not permitted.

You must not share, disclose, lend, transfer or otherwise provide your username, password, login credentials or account access to any other person or user.

Each person who requires access must use their own authorised account where separate accounts are available.

You are responsible for taking reasonable steps to maintain the confidentiality and security of your login credentials. You must notify us promptly if you know or reasonably suspect that:

• Another person has obtained your login details;
• Your account has been accessed without authorisation; or
• The security of your account has otherwise been compromised.

We may temporarily suspend or restrict an account if we reasonably believe it has been compromised, shared contrary to these Terms, used fraudulently or otherwise used in breach of these Terms.

4. Products and Product Information

We sell aquarium goods and related products through the Website.

We take reasonable care to ensure that product descriptions, specifications, photographs, prices and other information displayed on the Website are accurate.

However, photographs and digital representations may not perfectly reproduce the appearance, colour, size or packaging of a physical product. Manufacturers may also change packaging or product specifications from time to time.

You should read the product description and any manufacturer’s instructions before purchasing or using a product.

Product availability is subject to stock levels and may change without notice.

5. Orders

When you submit an order through the Website, you are making an offer to purchase the products in that order.

An automated order confirmation does not necessarily constitute our acceptance of your order.

We may reject or cancel an order before fulfilment where reasonably necessary, including where:

• A product is unavailable;
• There is an obvious pricing or product information error;
• Payment cannot be processed;
• We reasonably suspect fraud or unauthorised activity;
• Delivery cannot reasonably be made to the nominated address; or
• Fulfilling the order would breach applicable law.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled portion of the order, subject to applicable law.

6. Prices

Unless otherwise stated, prices displayed on the Website are in Australian dollars (AUD).

Where required by law, displayed consumer prices include GST.

Delivery charges and any other applicable charges will be displayed or calculated during checkout before you submit your order.

We may change our prices at any time. Price changes will not ordinarily affect orders that we have already accepted, except where permitted by law.

If a price is clearly incorrect due to a typographical, technical or administrative error, we may contact you to correct the issue or cancel the affected order and provide a refund.

7. Payment

You must pay the total amount shown at checkout using one of the payment methods made available on the Website.

You warrant that you are authorised to use the payment method submitted for an order.

Payments may be processed by third-party payment providers. Your use of those payment services may also be subject to the provider’s own terms and privacy practices.

We may withhold dispatch until payment has been successfully received or authorised.

8. Shipping and Delivery

We will endeavour to dispatch and deliver orders within the timeframes communicated on the Website.

Any delivery timeframe is an estimate unless we expressly state otherwise.

Delivery times may be affected by matters outside our reasonable control, including carrier delays, severe weather, supply interruptions and other transport disruptions.

You are responsible for providing a complete and accurate delivery address.

Nothing in this section excludes rights you may have under the Australian Consumer Law.

9. Returns, Refunds and Consumer Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy where a product fails to meet an applicable consumer guarantee.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Any separate Returns or Refund Policy published on the Website should be read together with these Terms. To the extent of any inconsistency, your mandatory rights under applicable law prevail.

A change-of-mind return is not automatically required by the Australian Consumer Law. Any change-of-mind returns we choose to offer will be subject to the conditions stated in our applicable Returns Policy.

10. Aquarium Products and Safe Use

You are responsible for selecting products appropriate for your aquarium, livestock, setup and intended use.

Products must be installed, operated, stored and maintained in accordance with their instructions, specifications and any applicable safety requirements.

Where appropriate, you should consider factors such as aquarium dimensions, water volume, water parameters, electrical requirements, compatibility and the requirements of the fish, coral, plants or other livestock in your care.

Information provided through the Website is general product information and should not be treated as professional veterinary or specialist advice.

11. Promotions and Discount Codes

From time to time, we may offer promotions, discounts, coupon codes or special offers.

Additional conditions may apply to a promotion. Unless otherwise stated, promotions:

• Cannot be exchanged for cash;
• Cannot be combined with other offers;
• May be limited to particular products, customers or periods; and
• May be withdrawn or corrected where there is an error, misuse or other reasonable basis to do so.

12. Intellectual Property

Unless otherwise stated, the Website and its content, including text, graphics, logos, photographs, product presentation, design elements, software and other materials, are owned by or licensed to Aqua Premium and are protected by applicable intellectual property laws.

You may access and use the Website for your personal, non-commercial shopping purposes.

Except as permitted by law, you must not reproduce, modify, distribute, publish, sell, commercially exploit or create derivative works from Website content without our prior written permission.

Third-party trademarks and product names remain the property of their respective owners.

13. Reviews and User-Submitted Content

If the Website allows you to submit reviews, photographs, comments or other content, you must ensure that your content:

• Is accurate to the best of your knowledge;
• Does not infringe another person’s intellectual property or privacy rights;
• Is not unlawful, defamatory, threatening, abusive or misleading; and
• Does not contain malicious code, spam or unauthorised advertising.

You retain ownership of content you submit, but grant us a non-exclusive, royalty-free licence to use, reproduce and display that content for the operation and promotion of Aqua Premium and the Website, subject to applicable law.

We may remove user-submitted content where we reasonably consider it unlawful, inappropriate or contrary to these Terms.

14. Third-Party Links and Services

The Website may contain links to third-party websites or use third-party services.

Unless expressly stated otherwise, we do not control those third parties and are not responsible for their websites, services, content, availability, security or privacy practices.

15. Privacy

We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

By using the Website, you acknowledge that information may be collected and processed as reasonably necessary to operate the Website, process orders, provide customer service, prevent fraud and perform other legitimate business functions.

Please refer to the Privacy Policy published on aquapremium.com.au for further information.

16. Website Availability

We aim to keep the Website available and functioning correctly but do not guarantee uninterrupted or error-free access.

We may modify, maintain, suspend or discontinue all or part of the Website where reasonably necessary.

To the extent permitted by law, we are not responsible for temporary Website unavailability caused by maintenance, telecommunications failures, third-party services, cyber incidents or circumstances outside our reasonable control.

17. Limitation of Liability

Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified, including applicable rights under the Australian Consumer Law.

Subject to those rights, and to the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss arising from your use of the Website or products purchased through it where such liability may lawfully be excluded.

Any limitation or exclusion of liability in these Terms applies only to the extent permitted by applicable law.

18. Fraud and Misuse

We may take reasonable measures to detect and prevent fraud, unauthorised account access, payment abuse and misuse of the Website.

We may cancel orders, restrict transactions or suspend accounts where we reasonably suspect fraudulent, unlawful or unauthorised activity.

We may refer suspected unlawful activity to relevant authorities where appropriate or required by law.

19. Suspension and Termination

We may suspend or terminate your account or access to the Website where we reasonably believe that:

• You have materially breached these Terms;
• You have shared your login credentials or allowed another person to use your account contrary to these Terms;
• Your account presents a security risk;
• Your account is being used fraudulently or unlawfully; or
• Suspension or termination is reasonably necessary to protect the Website, our customers or our business.

Where appropriate, we may give you an opportunity to remedy a breach before terminating your account.

Termination does not affect rights or obligations that arose before termination.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Website, products, business practices or applicable laws.

The current version will be published on the Website together with its effective or “last updated” date.

Changes will apply prospectively from their effective date unless applicable law requires otherwise.

21. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or severed to the extent necessary, and the remaining provisions will continue to operate.

22. No Waiver

If we do not immediately enforce a right or provision under these Terms, this does not constitute a waiver of that right or provision.

23. Governing Law

These Terms are governed by the laws of New South Wales, Australia and applicable laws of the Commonwealth of Australia.

Subject to any rights you have to commence proceedings elsewhere under applicable consumer law, the courts of New South Wales and applicable Commonwealth courts have jurisdiction in relation to disputes arising from these Terms.

24. Contact Us

If you have questions about these Terms, an order or your account, please contact Aqua Premium using the contact details published on aquapremium.com.au.

---

Important: These Terms operate alongside any Privacy Policy, Shipping Policy and Returns & Refund Policy published by Aqua Premium. Nothing in these Terms is intended to override rights that cannot be excluded under Australian law.