Aqua Premium

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Start Your Warranty Claim

We’re here to help resolve any issues with your product swiftly. Please fill out the form below to initiate your warranty claim.

Name
Please enter your full name
Address
Enter your email address for claim correspondance
In case we need to reach you quickly
Enter the name or model of the product
Located on the product or in the manual
Briefly describe the issue and any troubleshooting steps you have already attempted

Receipt Details

Click or drag files to this area to upload. You can upload up to 5 files.
Upload a clear photo or scanned image of your receipt or proof of purchase.
Click or drag a file to this area to upload.
Usually found on product label.
Examples of Production Date Stamp Locations

IMPORTANT PLEASE READ

Before proceeding…. If the device is electrical in nature please ensure that you have unplugged the device from your power outlet . Cut the power cord at the base of the electrical appliance and ensure that a picture is taken and uploaded, along with images of the Fault, and item. DO NOT REPLUG IN the power cord once cut from the device.

Click or drag files to this area to upload. You can upload up to 4 files.
Upload a clear photo showing the fault if at all possible. Ensure the product make and model are visible.

At this point you are free to throw the item away as a replacement will be sent with your next order.
If a replacement is not available a credit will be processed with the paperwork emailed to you.

Thank you for your cooperation, and we appreciate your patience as we work to resolve your issue.

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